Image, Video & Voice Generation
ElevenLabs
High riskAI voice platform for text-to-speech and voice cloning, used for narration, dubbing, and conversational voice agents.
Is ElevenLabs safe for confidential data?
ElevenLabs handles two sensitive inputs at once: the text employees paste for narration — scripts, announcements, sometimes documents verbatim — and voice recordings, which are biometric data in a growing number of privacy regimes. Voice cloning creates a durable artifact that can say anything, so enrollment consent, storage, and deletion carry real regulatory weight (Québec's Law 25 and GDPR both treat voiceprints as sensitive). Enterprise terms tighten training and retention; consumer accounts are where both the scripts and the voices leak.
Risk by plan
The same product often carries very different terms depending on the tier — consumer plans are where the exposure concentrates.
Personal accounts can clone voices and hold script text; no organizational oversight.
Training exclusion, SSO, DPA, voice-verification controls for cloning consent.
Data handling
Training on inputs
The privacy policy permits use of personal data for AI research and development, with an account-level opt-out from training; on Enterprise, training on customer content is off by default and agreements exclude it.
Retention
Uploaded audio, cloned-voice models, and generation history persist in the account until deleted.
Residency
Data is stored in the U.S. by default; Enterprise plans offer data-residency options (including the EU) and a Zero Retention Mode for eligible services.
Compliance
- SOC 2Yes
- GDPR / DPAYes
- HIPAA BAAConditional
Certifications typically apply to specific tiers and contracts — confirm scope in writing before relying on them.
New to these frameworks? See our plain-language guides to SOC 2 and the other AI compliance standards.
Enterprise controls
- SSO (Enterprise)
- Voice-clone consent verification
- DPA with training exclusion
- Zero Retention Mode and data-residency options (Enterprise)
- Workspace member management
Frequently asked questions
Is a cloned voice personal data?
Treat it as biometric personal data: GDPR and Québec's Law 25 both put voiceprints in the sensitive tier, with consent and impact-assessment obligations. Cloning a colleague's or client's voice without documented consent is a compliance incident, not a convenience.
Does ElevenLabs train on what we upload?
Consumer tiers permit service-improvement use subject to settings; enterprise agreements exclude customer content. If voice data is involved, the enterprise tier is the only defensible option.
What text ends up in a TTS tool?
Whatever needed narrating: product announcements before launch, training scripts with internal process detail, sometimes whole documents pasted for a quick audio version. The prompt box is a data channel — monitor it like one.
Policy changelog
- Initial entry published from ElevenLabs' published policies.
Sources
This profile summarizes the vendor's published policies as of the verification date. It is not legal advice.
ElevenLabs is probably already in your organization.
Sanitized AI shows you who is using it and redacts sensitive data from prompts before it leaves your control.
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